Question 1

How can I  place an order?

Accepted Answer

Simply browse our collection, select your dream gown, choose your size, and click "Add to Cart". Follow the checkout process to place your order. If you have any questions please contact us before placing the order.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards and secure online payment methods for a seamless shopping experience.

Question 3

Can I modify or cancel my order?

Accepted Answer

Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming.

Question 4

How do I determine my size?

Accepted Answer

Refer to our size chart for accurate measurements. If you're unsure, contact our customer service for personalized assistance.

Question 5

What if the dress doesn't fit?

Accepted Answer

Check our return policy for details on exchanges and returns. We're here to ensure you find the perfect fit.

Question 6

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. Use this to monitor your package's journey to you.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping. Shipping times and fees vary, so review the details during checkout.

Question 8

Are alterations included?

Accepted Answer

Alterations are not included in the purchase. We recommend consulting with local tailors for any adjustments needed.

Question 9

What if the dress arrives damaged?

Accepted Answer

Contact our customer service immediately with photos of the damage. We'll work swiftly to resolve the issue.

Question 10

Is there a customer service hotline?

Accepted Answer

Yes, our customer service team is here to assist you. Reach out via email during business hours for prompt support.

Question 11

Can I buy the dress just as it is or you can customize it for me?

Accepted Answer

Absolutely! Share your ideas with us. We love adding a personal touch to your special day. Our skilled team is thrilled to discuss customization options, ensuring your wedding dress is a true reflection of your unique style and vision. Let's make your dream gown come to life together.

Question 12

Do you charge for customization?

Accepted Answer

Customization requests may incur additional charges, as they involve intricate design and personalized alteration. These costs are necessary to cover the extra materials and labor required a unique, tailor-made gown. We strive to be transparent  about these fees to provide you with the best service and craftmanship.  You will receive full quote as soon as we confirmed all changes to your dress .

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How can I place an order?